It is so hard to figure out what’s a “real” review on the net and when I was researching mail order cabinets, there is some misleading info on this company. There is a closely related website that must be the one the negative reviews addressed, because the cabinets we ordered were half the price of local folks and I think the quality is great! My carpenter thinks they’re great, too, and now has this website in his hip pocket for customers. I called the phone number for questions and was reassured when the lady who gave me info sounded more like a neighbor than a salesman. As a different aside, you will find “pros” who dismiss milk paints as a less reliable paint (and our carpenter agrees that it depends how tough you are on your stuff) but my wife milk painted the cabinets in our current home(lot of labor!) and they’re spotless 25 years later and I’m not particularly careful. It is really tough to order cabinets sight unseen on the net, and the locals tell you all the drawbacks to justify twice the price, and it may be accurate in some cases, but we are happy with these folks!