Baxter Electric, Heating, & Air Conditioning

Business Description:

Baxter Electric, Heat and Air has been providing professional installation, service and repair in Edmond and Oklahoma City for nearly 40 years.

Categories

heating & air conditioning

Leslie's Review

Professionalism

Will Recommend

Service

Edmond, OK

Baxter Electric, Heating, & Air Conditioning

They stand behind their A/C repairs

I had a central A/C unit that stopped working on the holiday weekend and since I had another working unit, didn't feel the need to ask for emergency service. I filled out the form on the website and Steve got back to me quickly saying that while Tuesday was booked they would work to fit me in. Leslie at Baxter's office called Tuesday morning to say they could confirm me for Wednesday and if a tech had a spot open up, they would come out Tuesday. Within 20 minutes, Tim, an A/C tech called to say he just finished a job near me and could come by. Talk about fast service!!! He showed up right away and was courteous, professional and knowledgeable. He was able to diagnose the problem quickly and get the unit up and running again within 30 minutes. My daughter commented that Tim was her hero for fixing the A/C. A couple hours later we noticed the A/C was blowing hot again so we called the Baxter office and spoke with Brooke. She contacted Tim and got back to me saying he would be back within an hour. He reassured us the return visit was at no charge even if it required a new part. He found that the drain on the A/C did not have a positive $@!#%, so water was backing up in the pan causing a safety switch to turn off the unit. He repaired the drain pipes so they would drain without backing up and reset the safety switch. Everything is working normally. From fast response to courteous office staff, professional technicians, upfront pricing and clear explanations, the entire experience demonstrated the kind of service I'd always wished others would provide. I would highly recommend Baxter!

comments

We appreciate the thoughtful feedback. Apologies for the inconvenience, we are pleased to hear the problem appears to be fully addressed. We like being the heroes and appreciate the opportunity.

Respectfully,

Baxter Companies Team

Baxter Electric, Heating, & Air Conditioning commented on 06/01/2016