A-Pro Home Inspection Services

Business Description:

Hello, my name is James Adams, owner of A-Pro Home Inspection Tomball. I am actively licensed with the Texas Real Estate Commission.

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home inspection services
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Rodrego's Review

Service

Total Experience

Will Recommend

Spring, TX

A-Pro Home Inspection Services

Poor customer service! Needs more respect for the client and the realtor! Unable to deliver the cheerful service that we are paying for!

While I haven't read the report, yet I would only recommend A-Pro Home Inspection Services with a point of input. The inspector was thorough and did a good job, however his customer service was poor. He must have been extraordinarily busy with multiple inspections that day, but scheduled us in because we were coming from out of town. The realtor picked up us, and we went directly to the inspection. We called the inspector because we were running about ten minutes behind, but he refused to wait for us to begin. He was borderline curt and rude. I signed the contract and paid in advance for an inspection estimated to take four hours, and he was done in two and a half. When he came out of the house to greet us, he didn't introduce himself and asked us to hurry up because he had other places to go. I introduced myself and my wife because we signed his contract and paid him upfront. When I asked some questions, he had good explanations and knew a lot of what was going on. However, he didn't want to expound on his explanations until we continued to ask more and more questions. Three times he said he'd try to get us the report that day, but it was already so late, his words, he might not get it done that soon. This was one o'clock in the afternoon. Twice more, he said he had places to go. I own homes in multiple states and have worked with multiple inspectors. I would never work with him or A-Pro Home Inspection Services again because of the poor customer service. Our realtor had four companies to choose from and chose this particular one because they promised to be thorough, particularly with the large appliances like the water heater and air conditioner. That's what we specifically wanted. However good the inspection was, the service was not respectful.