What is disturbing is that you advertise that if the system broke down, service would be free. As it turned out that wasn't the case. When the tech started the statement I asked about the service free statement. He said that service free only applied to the diagnostics. He did give me a 25% discount from, I thought, too much to replace a cap. and was here perhaps 15 minutes. I even told him enough info, from my experience, that it probably the starter cap. Every one of your customers that I asked thought, same as I, that service was free and we would be paying for parts. That info should be stated up front what service means.