As a long time customer, I would like to see a couple of things. We purchased a new a/c unit three years ago through your company and are currently paying it down monthly with one more year to go. This is such a big expense it would be so great if the maintenance on our unit were part of the deal from the beginning. Seems like its just give us more more more money and not much given in return. Also, I am weary of the push every time from the service man to up sell us to a bigger more expensive service plan.