Business Description:
Family owned and operated since 1992! Quality, Integrity, Honesty. Carpet, Upholstery, Furnace & Duct, Tile & Grout, Area Rug & Mattress Cleaning.
Categories
carpet & upholstery cleaning
AlbertaPro Cleaning
500 Country Hills Blvd NE #172, Calgary, AB T3K 5G9, Canada
(855) 838-1317

Service

Total Experience

Will Recommend

D B.

Calgary, AB

AlbertaPro Cleaning

Poor customer service

Took two visits to complete our carpet cleaning as they came on a day that was -35 and their lines kept freezing. I then had to chase down an answer on when they would come back to finish the job. At which point it we learnt was the operators fault the problems occured. Very disappointing Customer service and we weren’t even given a discount, not even so much as an apology for the inconvenience their service failures caused us.

comments

Hi Dawn. Yes, I remember that brutally cold day. And you are right we should have communicated back with you better about when we could finish the job. Totally our fault. Thanks for letting us get that done for you.
We apologise for the inconvenience.
I hope we can have a chance to serve you in the future. If so I extend a 25- $50 discount on whatever you may need from us.
Thanks For the work!
Gary. Owner.

AlbertaPro Cleaning commented on 01/28/2020