Business Description:
Family owned and operated since 1992! Quality, Integrity, Honesty. Carpet, Upholstery, Furnace & Duct, Tile & Grout, Area Rug & Mattress Cleaning.
Categories
carpet & upholstery cleaning
AlbertaPro Cleaning
500 Country Hills Blvd NE #172, Calgary, AB T3K 5G9, Canada
(855) 838-1317

Service

Total Experience

Will Recommend

Adele R.

Airdrie, AB

AlbertaPro Cleaning

Very Thorough Cleaning!

I've been using AlbertaPro Cleaning for nineteen years. The first phone call to arrange for my most recent service went well. However, I did call back to make some changes to what I wanted to have done and those changes did not get documented. When they finished the job, there was a mixup on the invoice. You should make sure your customer requests are documented. They cleaned one room that I had taken off the work order and charged me for cleaning a different room, one they didn't clean. I wanted the sofa to be cleaned and they didn't have it on the order. Joel, who was my technician that day, cleaned it and he did a fantastic job. The other thing I don't like, when someone says they are going to do something and then they don't get it done, I lose trust. They told me they were going to reimburse me for the room that didn't get done, and then I waited and it didn't happen. When I called back, she said, "Oh, I'll have to contact the office." I have problems with that. Take responsibility and get it done. Supposedly, it was done before. The service here at my home was fantastic, though. As I said, I've been a customer for nineteen years. I started with Gary and there have been others who've done the work. Joel came out most recently, and I was very happy with him. He was fantastic, polite, and everything I wanted. He was very clean and very accommodating. He worked hard. He was here for five hours, for sure. He took time to make sure the corners were covered so they don't scrape the corners when they drag the hoses through the house. They're very careful, and they take very good care of my home. I trust that. I trust that they will do the job very thoroughly. Joel shared with me everything he had done. He took the time to explain and even the little extra things, that hits home for me. Those little extra things are what does it for me and that's what I'd tell other people. I'd say that despite the mixup by the office staff, AlbertaPro Cleaning, is thorough, goes the extra mile and takes care of all the little things to protect your home give you the best cleaning experience possible!