Professional, did a very good job. Would call again.
Gary, the owner, called me back within 15 minutes of me leaving a voicemail message. The carpet needed to be cleaned and, after sending him a couple of photos of the worst spots, he provided me with a reasonable quote. His son, Brady, arrived on the day we'd scheduled and was very polite, professional and did a very good job. He managed to get out a few tough spots that I wasn't sure could be cleaned. Once the carpet had dried completely, I could see that I should have opted for the 'deep cleaning' option in high traffic areas. That said, the carpet is 9 years old and hadn't been professionally cleaned in 4 years. So, it didn't look brand new (unreasonable to expect that) but It definitely looked better than it did before Brady cleaned it. I even splurged and paid extra for a Scotchgard treatment, which should help keep the carpet cleaner for longer. I would not hesitate to call this company again in the future.