From the initial booking to on-time arrival, our interaction with this company was friendly, smooth and professional. its the first time we've used this company and would highly recommend. We'd used a few DIY products about 10 years ago and Jason cautioned that as a result of those residue products still being present, unfortunately he'd not likely be able to restore the grout to its original condition; only regrouting would do that. No matter, the tiles themselves look amazing and feel so smooth and clean. Very impressed.