My inital contact with Renee McFadden Project Manager for picking a new air conditioner was great. Renee was a true professional at her job. Her mission was to make me comfortable in picking the right HVAC for my home. Renee covered every aspect of the process from the beginning to end. Always insuring to help me pick out the right unit for my comfort level. When all is said and done I have the right unit for my home. Along with the protection that comes with the unit. All I can say is thanks Renee for your professionalism and dedication to the customer satisfaction. Making sure I made the right decision for my comfort level.