Business Description:
Please visit our 2ndCarpet Showroom on Route 9 W. in Natick:599 Worcester St. Route 9 WestNatick, MA 01760(508) 652-0770
Categories
Flooring
AJ Rose Carpets & Flooring
136 Cambridge St, Burlington, MA 01803, USA
(781) 272-7600

Total Experience

Quality

Will Recommend

Rosalind O.

Burlington, MA

AJ Rose Carpets & Flooring

They couldn't care less about my needs

I bought a tile floor from them. I've always had rugs in the kitchen, but the new flooring I wasn't crazy about. I want scatter rugs in my kitchen but they never mentioned scatter rugs. They weren't particularly interested in my project or helping me.

They couldn't care less about my experience. They were nice and friendly when I came in but not interested in what I was doing. The guy didn't even move from his desk when I came in to talk to him. Their stuff is okay, but don't expect any customer service from them. They have a family owned sign outside which surprised me. They were in business in the 70's and 40 years ago I bought a rug from them. I must have been one of their first customers and the reason I never went back to them then was because I thought they were too high-pressure. Now it's the opposite. The installers came in in September because the people who were installing it were on vacation before then, and then in late November or early December I got a sales receipt and finally a short paper telling me how to take care of the floor. They never followed up with me or called to see how my experience went with them.