I needed a particular product and AJ Rose Carpets & Flooring were the ones who had it. I went into the showroom and the only reason I'm hesitant to give them all fives, is that I was in there for maybe half an hour and no one approached me to ask if I needed help. It wasn't a particularly busy day in the showroom. However, I knew what I wanted so I called them up and then I went back to pick up the product.