Intuitive AV responded immediately when I called them. I was in a pinch. With a family reunion coming in a couple of days, I had no sound at all for my TV surround sound system. I had used the owner's previous business, but first time working with him since he started Intuitive. I think their prices were acceptable for the service. You get what you pay for after all. They were just friendly and really went out of their way to help me out of a pinch. That's rare these days.