Merrell Building Enterprises

Business Description:

We work with you to create additional living and activity space to meet the needs of your family. We can complete any type of home improvement remodeling project.

Categories

remodeling & major home repairs, general contractor
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Tineka's Review

Service

Total Experience

Will Recommend

Reisterstown, MD

Merrell Building Enterprises

Unprofessional.

I'm very unhappy with the way this project was mishandled. Because of Merrell Building Enterprises, I was unable to get the work done before leaving town for a health-related matter. I ended up canceling the whole job. The work was going to be funded by an insurance claim. Knowing how insurance companies can delay payment, I gave Merrell a several thousand dollar deposit up front to start the work. I also gave them contact information for the adjuster on my claim. The work was supposed to start on a Monday and I rearranged my schedule to accommodate their arrival. Very early on Monday morning, the guy from Merrell emailed me canceling his arrival. He said he had been unable to reach the insurance adjuster on Friday evening and was uncomfortable starting the project without their assurance of payment. In the meantime, he sent me to pick out my own bathroom vanity and said he would reimburse its cost from the monies I had fronted. But it was a frustrating errand because I didn't have enough information, such as measurements, to make the purchase. I sent him pictures of the models I was looking at but really just wanted him to make the purchase himself. Because of the ongoing delay, I decided to cancel the contract with Merrell and asked for my deposit back. When the check eventually arrived, it had my name misspelled and changed with correction fluid. I asked them for a replacement check so I wouldn't have problems at the bank. The whole process took so long, that the project never got started before I had to leave town for specialized health treatments. When I return, I will find another contractor who is more willing to work with me.