We have a very expensive oriental rug that became a favorite spot for our dog while we were away. When we returned, the smell was horrible and there were many stains. We really thought that the rug was ruined, and we were ready to give up on it. Before we put it away, I had a long conversation with the people at Platinum Care about the rug and the possible outcomes. They were so thorough and knowledgeable that we decided to try to have the rug restored, even though they couldn't guarantee the outcome. We are so glad that we did - the rug now looks unbelievable and there is no odor at all. They had given me updates and sent photos of the slow progress on the rug, but even with all of that, they exceeded by wildest expectations. Great job, and great service that went much further than I required - but I appreciate it!