I talked to one fellow at Sears Garage Door Repair and he was just as nice as can be. He gave me instructions on what I could do because I was having trouble with another repair company. He actually did not repair my garage, but he did come over to look and see what was wrong with it. It was very late at night. I would give him very very high marks. I liked him so much and he was very helpful to me even though he didn't repair the door.