My total experience with Bob and Denise from Air-Ease was just that. Easy! Denise was the most knowledgeable person I talked to about a mini-split system. We agreed on what system would fit my needs, and the price was within my budget. Bob came out and we finalized the details. Scheduled and done on the day scheduled was great because it was the middle of July. Bob and crew did a great job and we were up and cool that afternoon. I would recommend them in a minute. Thanks Bob and Denise!