For the last year, I have been replacing the washers in my shower faucets, Purchasing them from a local plumbing store. After having my fill of doing this I called Penning to have them replace the entire bridge with a washerless design. Lloyd showed up and gave me an alternative to the full replacement. He told me that the manufacturer, after receiving numerous complaints, redesigned the stems for my model with a washerless version. The cost of full replacement, $750, the cost of stem replacement, $250. The local plumbing store never told me of the new replacement stems so that my problem would go away. They just kept selling me new parts to keep repairing the same old stems which over time kept having the same problem. Thanks to Penning Plumbing and Lloyd, my problem is gone and will never come back and was done at a fraction of the cost of what I thought had to be done (full replacement). Excellent service guys. You did not take advantage of a homeowner who thought there was only one way out of the problem. You gave an alternative. If any other issues arise, I will be sure to give Penning a call to have them check it out an fix it. One more thing, Lloyd also checked my water heater and furnace. He recommended replacement of the water heater within the next year as it is showing signs of aging and weakness in areas. He said that they don't build them like they used to and 10-12 years is about normal life span. Mine is almost 13 years old. I would never have known, or atleast not until the thing sprung a leak and flooded the basement. Thanks again Lloyd and Penning Plumbing.