Business Description:
Degreed teachers, GSRP Free preschool program, Free Diapers for infants and toddlers, Secure Fingerprint Scan Entry, Email daily reports with pictures, Free meals.
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Categories
child care
The Children's Center
210 E Main St, Niles, MI 49120, USA
(269) 683-0405

Service

Total Experience

Will Recommend

Berrien Springs, MI

The Children's Center

Great daycare! Bad about communicating, particularly with first time moms.

I have had good and bad experiences with The Children's Center. The employees who actually work with the children are amazing. I just love them and you will, too. I can see their interactions on live video and see that my son likes it there. He's doing well and getting along with the other children. If I didn't have the live video I might have pulled my son out right away. Communication with the people in charge is dismal. I can't get through on the phone. They don't answer emails. I have to use their app. I didn't know this at first. Jared was the guy who interviewed us and signed us up. He was very attentive, showed us around, and explained the program. After we signed up, we never heard from Jared again. There wasn't any follow-up. I am a first-time mom. I needed some hand-holding and specific guidance about introducing my infant to daycare. That wasn't provided by The Children's Center. Since it was all during COVID I didn't even meet the girls in charge of the infant room until the first day I dropped my son off. Even then, there wasn't a meet and greet opportunity. I just dropped him off and cried. Jared hadn't explained anything about the app and the video. He never followed up with me at all. The only reason we stay at The Children's Center is because of the amazing girls in charge of the children.

comments

Kimberly,
Thank you so much for your kind words about our amazing teachers, we agree that they are amazing! Thank you also for your honesty about your experience regarding the communication you received. Your experience was a legitimate snapshot of the period of time while you were starting your child. Like every industry, we have experienced unprecedented staffing shortages due to COVID and we put all of our resources, including every member of our administrative team into the classroom to care for the greatest treasure we have - our children. We recognized that we fell short in the area of communication with all staff stepping away from their phones and computers. Your 5-star review, considering your experiencing a lack of communication, is a testament to where resources go when times get tough. Because we never want anyone else to feel the way you did we hired an amazing office manager and have now begun sending all phone calls that don't get answered to her so we can meet the needs of everyone calling along with every child in the classroom. Thank you for your 5-star review. We are also grateful for your straight-forward assessment of your experience with communication because you have given us the opportunity to get even better! Most of all, thank you for trusting us with your greatest treasure! We LOVE our famlies!

The Children's Center commented on 06/03/2021