Business Description:
5 538 reviews
Categories
heating & air conditioning
Miller's Heating & Air
6109 NE Hwy 99, Vancouver, WA 98665, USA
(360) 695-6500
http://www.millersheating.com

Service

Total Experience

Will Recommend

Eddie R.

Vancouver, WA
Miller's Heating & Air

Leaks within three years

Unit was installed in 2013. Few months later, I noticed air conditioned air was blowing out of the crawl space. Turns out a connection either was not hooked up or gotten unhooked. Did not replace fan or did not recommend to replace fan. A year later, fan failed. Replace fan and heater. March 2016, had to call in for service because emergence heater was on all the time. Turns out unit needs more coolant. Tech at the time said either unit was not filled up at the time of installation or it is leaking. Scale was not working, but he estimated about two to three pounds of coolant. December 2016, emergence heater was on all the time again. Had to put in three pounds of coolant. For the 45 minutes of work, I was invoiced $159.00 for diagnostic and $149 for repair with first pound of coolant plus $100.00 for the next two pounds. I think they are double charging for the time. I don't know if it is industry standard for this way of charging. Still trying to dispute the charges with their service dept. Talked to both the manufacturer and Miller Heating to find out I have to foot the cost to find out the cause of the leaking. Either defective parts or defective installation. Miller Heating said since I didn't signed up for (whatever agreement) I have to pay for leak detection. Didn't remember if I was offered the agreement. Considering finding another heating service to do the leak testing and hope I find a good one.

comments

Mr. Liang, I hate to hear that you were dissatisfied with our services. When our customers are not satisfied, we are not satisfied. After 70 years in business, we strive to provide world class service with integrity to our customers. We have tried our best to quickly resolve any issues you were experiencing with your system. In 2013, it does appear that there was a situation where the duct work was not secured correctly and when we knew there was a problem we came back to fix the issue. We sincerely apologize for this inconvenience that it caused at that time. When you contacted us because of the airflow issues in the home, we had our installation supervisor return to your home to inspect your system because we wanted to make sure all of these previous issues were resolved. He determined that the airflow issues were due to boxes within the house blocking the vents and preventing proper circulation; I am glad that the air flow issues did not continue after that.

We pride ourselves in being transparent with our customers about the warranties available to them when they sign their install proposal and the cost of our services. Unfortunately, because you purchased a one year labor warranty and not an extended labor warranty, you had to pay the normal service rate for any work done on your system. After hearing your concern about our cost for service, we offered you a heavily discounted rate of over 50% off. I am disappointed that you declined the discounted rate as we were looking forward to making things right, but I greatly appreciate your comments as it will help us do a better job next time.

Miller's Heating & Air commented on 01/13/2017
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