Called on a Sunday. Technician responded in a reasonable amount of time and kept us updated of when he would be at our house. Quickly assessed the problem and repaired it quickly as well. Definitely appreciated his honesty, since another company had claimed, over the phone, to know without a doubt what the problem was and offering to order an expensive part the next day. Miller's technician, Brian, was completely honest and found a melted wire right away that was causing the problem. Saving us a LOT of money (a wire versus a $750 motor). Very professional and showed a lot of integrity. Will always use Miller from now on and would highly recommend this company.