The only issue was the lack of communication in not calling all morning when the tech was scheduled. I understand he was sick, however, it would have been nice to have a call before 1 pm, when I called in. If a tech can't make it to a call during the 4 hour window you have given, the client needs to know this- I could have changed my plans for that morning. The tech you sent out did a great job and was nice to deal with. Thanks for getting it done.