The interface with the front desk was quite amiable and did, after questioning, provide some detailed information that the average customer might not ask about.
However, as is common in nearly ALL automotive service locations, I was not invited to observe the initial opening of the transmission so that I could personally observe the condition of the components and fluids within. Since I have some mechanical service experience that information would have made me much more comfortable with the expense.
When doors are closed and customers are expected to blindly and unquestionably accept the edict of the service provider, an aura of suspicion ALWAYS exists. Seeing is believing...REALLY! (i.e. Would you enjoy spending a large amount of money to buy a camel only to find out it was just a cigarette $@!#%?)