A real person answers the phone so I'm not going through a call center. It's the owner or someone intimately involved with the company, so they know what they're talking about. RugPro Oriental Rug Cleaning also gives a quantity discount for more than one rug. The people are easy to understand and easy to talk to. When the people arrive to pick up the rugs and drop them back off, they literally help us move our furniture. They roll the rugs up and take them out. The young man who services our area, Isaiah, is wonderful. I always look forward to seeing him. He puts booties on over his shoes, and is careful and considerate. He gets in and out efficiently. He's not rude or anything, but he realizes I have things to do. If I engage him in conversation, he engages back, but no unwelcome chatting. Clearly, RugPro Oriental Rug Cleaning cares about their reputation. They're not so over the top that they come across as insincere. They are genuinely and very sincere. Their cleaning is super good. Our rugs come back very clean despite the soiling caused by our dogs. Each time they come back looking better than before. Our burnt orange rug, looks really good and really clean. More than just clean, but also smelling fresh. Our wood rugs are cleaned all the way and dry all the way through. There aren't any lingering odors. We love RugPro Oriental Rug Cleaning. We just love them. We only call them and will always call them.