Chicago Gutterglove LLC installed a Sunsetter Awning for us about five years ago. I have not been able to use the awning in about four years after they put it in. First off, they did not put the awning up correctly in order to keep the sun away. As the sun comes around in the afternoon it hits right there and we get no shade. After one year passed, the remote stopped working. I kept working with them over the telephone and no matter what they were telling me I could not get it to work. Chicago Gutterglove LLC refused to send someone out to my house to help me. A few more months passed and I called them again. The lady told me to try using an extension cord and the thing still did not work! Then they told me I needed to reprogram it. I went through counting with them over the phone again and it still did not work. At that point I asked them, "Do you put older people through this because I am just about getting there!" The warranty on the Sunsetter Awning was for only about four to five years, so now I am certain they would never send someone out to help me. It was just an awful experience using the company and I would never ever recommend them to anyone.