I took my wife's car in for a full service. This service was a little different from prior services for other vehicles taken to them. During this service, the brakes were changed, but they put the wrong brakes on the car. They did make this right, however, it did take three days to get the car back as a result. As a courtesy and because I have had good service prior, I will continue to use them. Everyone has a hiccup on occasion.