I was concerned as our carpets were older if it would come clean. Phil Lambert was the crew member that cleaned our carpets. He took his time in explaining all the facts / info on what he was going to do and some of the concerns with our carpet. After going over the options, he was very dedicated to his task and the outcome could not be better. He made our old carpets look great and took the time to make sure he covered all the problem spots. When done, he even mopped the hard wood floors to take care of the wet spots from walking on them. I would highly recommend Colonial Chem Dry and Phil.