We have a large sectional sofa that we thought was soiled beyond repair from a child's sickness (I don't mean to over share, just to let others know that this service can work wonders for that type of mishap). Feeling hopeless, we'd already ordered a new sectional, but decided to try Colonial Chem Dry as a last ditch effort to save the current one. We were lucky enough to get Bill who was extremely courteous, knowledgable and professional. He was upfront and honest with us about the results he thought we'd see. In the end, our couch looks brand new and we were able to save over $3,000 that we would have spent on the new couch by using Colonial Chem Dry first. We couldn't be happier with the service, with Bill or with the results!