I will say I wasn't expecting miracles as I live in a apartment that the carpet is pretty old. I have had it cleaned by many companies and I will say this Co did the best cleaning. I of course paid for all the "extras" so a little higher then most but don't mind seeing it looks good and will see how long it lasts. The only draw back was, I really went out of my way preparing and moving furniture out of the way and only left pieces that I couldn't easily move and was disappointed this didn't appear to be appreciated by one of the service techs. One of the guys was very pleasant the other seemed to be having a hard day and he definetly needed an attitude adjustment. This left me with a upset and uncomfortable feeling and why I have waited so long to write this review. I want to be fair and my carpets came out very good and will try them again but if I get that attitude I will have them leave before they start. I also have to say the handwritten thank you card goes above and beyond customer service and brought me to write this review.