My rugs were picked up on 4/11 with a promise to return in 14 days. They were ready in 11 days. Today Joe returned my rugs. He called before hand at 7:30 (my delivery was between 8 and 10 am) an said he would be at my house in a half hour. Promptly at 8 he was here with all my rugs. He was friendly and even helped me to move my table back onto the main rug. The rugs look great and I was very pleased with how polite Joe was. It was a great experience. I have used Colonial Chem-Dry to clean my stair runner, hallway runner and family room, but had never had any rugs sent out to be cleaned. I will definitely continue to use Chem-Dry for my future needs. Thanks Joe (and Phil and Kelly). You are all very professional. I am one happy customer. :-)