Robert is an outstanding technician who knows his job well. He was very helpful and worked hard. I like that Alpine provides their own water and super-heats it. My sofas look great. I had been using another company for carpet cleaning, but decided to try Alpine. The carpets looked visibly better compared to the result after using the other company. The shag pile stayed raised longer. Alpine's cleaning seemed to breathe new life into my 15 year old shag carpet! This is my new carpet cleaning company!