Nordic Motors

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auto repair & service
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Dave's Review

Service

Total Experience

Will Recommend

Cincinnati, OH

Nordic Motors

they misdiagnosed my brakes

Technician advised that the front rotors were warped and needed replaced for $860. I took the SUV to the dealer and a determination was made that the front brakes were fine. The humming was not from the rotors, rather the tires were not in balance and there were no tire weights. The dealer fixed the problem at no charge.

comments

Hello Dave,
We are very sorry to learn that you were not satisfied with your experience. We appreciate you taking the time to provide this feedback. We thoroughly inspected your vehicle and while test driving it we detected a slight vibration or hum that could indicate a need for front brake replacement in the future. We strive to make note of all issues that may need to be addressed in the future for each car that we service and give an estimate of the associated cost. We did not mean to suggest that there was an immediate need for brake replacement, only that we had noticed a performance issue that can be a sign of a future need to replace the front brakes. Thank you for taking the time to make us aware of your experience, we’re very sorry you felt it was a negative one. We hope that your car is performing well after the alignment and wheel weights. Thank you for the opportunity to serve your automotive needs. Sincerely, Bill Seiter, President - Nordic Motors, Inc.

Nordic Motors commented on 05/24/2021