Friendly and knowledgeable.
I have a new-to-me Volvo and I took it over to Nordic Motors for a general assessment. I wanted their opinion on what the car might need to have done now and what might need to be done in the future. They were friendly and sounded like they knew what they were talking about. it made me comfortable enough that if I decide to do work or need to do work on the car, I'll take it back to Nordic Motors.