my experience with custom sounds was horrible until I met Robert Cape.
I had work done at two of their locations on my Jeep Wrangler and spent a pretty decent amount of money but after you purchase the equipment, they no longer want anything to do with you. luckily my equipment was under warranty as I had to go back multiple times to get things fixed and after having to wait for an appointment to get in and drive around with a stereo that barely worked, it would be repaired.
long story short, the equipment stopped working entirely so I asked to have the equipment taken out of my jeep. after jumping through hoops to get in touch with the regional manager, finally was able to get everything taken out and thrown into the backseat of the jeep.
recently, I got a new jeep and looked for a place other than custom sounds to get work done so I went to Auto Trim and was referred to Robert Cape specifically. I explained to them that I wanted nothing to do with custom sounds but I figured since ive never been to the Manchester location that id give it a shot especially since Autotrim referred me to him.
Robert was incredibly knowledgeable, patient and took the time to explain product and its differences. he explained the process and even apologized for my inconveniences and without bad-mouthing his company, expressed that he wanted to make things right as he took pride in his job (noticeably). also, the installer actually came out, shook my hand, introduced himself and asked me if there was a specific location I wanted my Bass knob mounted. (which was awesome)
while I waited, Robert answered my questions, explained different product, brands and gave honest opinions about certain setup's I inquired about.
because of Robert, im excited all over again to get work done on my vehicle and look forward to future builds with them and will be getting my girlfriends jeep done in the following weeks.
it is solely because of this guy that im giving custom sounds 5 stars!
his customer service was phenomenal and I recommend everyone who is looking for audio equipment to go see him, you will not be disappointed.