I have used Bovio for many years for both plumbing and HVAC and was well-pleased with its service and pricing. However, when I needed service again, I was told that there was a dispatch fee of $77, which I was used too. But then, when the bill arrived, there was another fee of $61 for the tech to just look at the problem!. $148 just to have the problem diagnosed! When I call the office to complain, I was told that that is the "new" way since the merger with Rubino. AND the cost would not be rolled into the fee for the repair as had been the practice prior. Needless to say, I will not be using their services any longer.