Excellent Service
We have finally found an honest and reliable HVAC service. Our heater failed early on a Sunday morning and called Bovio. There was a technician at my door in less than 2 hours. He was able to diagnose the problem but unfortunately, since I have an older model, the required part was not available. I was impressed when our Tech. set things in motion for a quick repair. He notified the office of the problem and mind you, this was a Sunday morning. The part was ordered and early Monday morning I received a phone call from Christine in the office advising they had the part and a technician was assigned. In addition to the phone call, I also received an e-mail and a text message with the appointment information. I was running a little late that Monday but imagine my surprise when I arrived home to find the technician waiting for me. I was late, he arrived exactly on time as scheduled. The new part was installed, several test were run to insure proper function, and my heater was back up and running. Having nothing but bad experiences with other HVAC companies, I was impressed with the service provided by Bovio and also with the amount I was charged. Looks like we have a new HVAC company. One we can rely on.