It was a pleasure today to meet Bob Quaile, one of Bovio’s service team members. He is a responsive and personable young man who possesses excellent professional skills and communication skills with the ability to provide the customer with his full attention to what is being said; thereby able to understand the points that are being made in order to determine the kind of maintenance needed. Bob is very knowledgeable with HVAC systems that include good inspection/ investigation skills in order to identify problems as well as the strengths and weaknesses of alternative problem-solving methods. He also appears to be well versed in the principles and practices of the HVAC trade.