There's a first time for everything, and this is the first time I've ever hired a plumber! I usually do everything myself. We had just moved into our house and the lower level toilet overflowed. I called Bovio Heating Plumbing Cooling Insulation, and the plumber was here within twenty-five minutes! He tried snaking it to the outside and looked there for the clog but he found the clog in the basement pipe. The plumber took care of everything and I was happy to have him do it! I'd call Bovio again if I ever have another situation like that. Highly recommend!