I thought they were very courteous and very prompt!
Well, I had a disaster because my husband spilled his cranberry juice on the carpet--a 6' by 9' area rug--so I called Sweets Chem-Dry. They came and picked it up and cleaned it, but there are still 4 to 5 spots in the cream-colored background of the rug--it's not too bad. I know cranberry is really hard to deal with.
I've been using Sweets Chem-Dry for a long time because they do an excellent job. They've cleaned the carpets in the house which have always turned out very nicely and are usable right away. The carpets dry quickly and, as a result, the carpets don't shrink or get loose or anything else.