Business Description:
We are the smart way to remodel. For over 55 years we have been the local choice for cabinets and granite or laminate counter tops. Our installers are employees.
Categories
kitchen
Chris and Dick's
1499 W 3500 S, West Valley City, UT 84119, USA
(801) 972-8815

Service

Total Experience

Will Recommend

Linda C.

Sandy, UT

Chris and Dick's

Decent product, service could improve

I wanted a quick cabinet built and that was what I got, so in that way my experience at Chris and Dick's was good. If you want high end cabinets, I might recommend that you go somewhere else, though. I didnt want to wait 4-5 months for cabinets so all in all I'm happy with my decision, but the overall experience could have been better. I went in myself, found someone who was available to help me, I picked out what I wanted that day and when the gal came to my house I paid her in full.

Their service people are not available very much and there were some problems with communications. You pay for it and then it's hit and miss figuring out when they will come to install. I ended up getting what I paid for, but it's not top of the line and my husband and I had to make a few adjustments on it. I didn't think the gal who helped us was all that good, but again we didn't want to wait for top of the line cabinets. They have good pricing for what they have, it's just that the service is lacking. Installation is separate from where you pay which made it a little tough to coordinate. Emily Heraldson was the name of the gal who helped us, but she didn't really have to do anything for me other than collecting my check. I really would have appreciated more follow up after paying. The hardware doesn't really match on the cabinets. Everything is just OK, not exceptional.

I did have a pull-out cabinet, the one under the sink, which was missing a part and I called them to let them know. They had someone come out and fix it, so that was nice. There were some good things about it but I wouldn't recommend them for a big remodel.

comments

I checked out the review and the comments are fair. We have had unprecedented growth year-on-year and the Campbell project could have had better service. All of our installers, fabricators and sales people/designers are employee's that work for us and are not out sourced. So the buck stops here. Thank you for your honesty, it pushes us to be better at what we love. K. Emmer, Manager

Chris and Dick's commented on 11/14/2016