Business Description:
We offer free towing and we are available by phone 24 hours a day 7 days a week.
Categories
auto repair & service
Transmission Corporation of America
5327 Clinton Hwy, Knoxville, TN 37912, USA
(865) 688-4200

Service

Total Experience

Will Recommend

Chris T.

Knoxville, TN

Transmission Corporation of America

Do not trust their price quotes.

I have had service from this company a couple times. Both time the price they charged was much higher than their original quote. My last visit, I took my vehicle there on Monday morning, was told I would have a evaluation within an hour or two. 6 hours later, I stopped by to see if any progress was made on my vehicle. I was taken to see the vehicle and they explained to me the issue. I was told that they would not be able to get to it until Thursday. Thursday afternoon, I received a call and was told that the wrong VIN was placed in their system and that the original quote was wrong. The new cost (labor only) would be five times the amount they quoted me, not to mention the cost of the parts. Had I known the cost was that high, I would have taken it elsewhere or made other plans. However, I had to get a rental car for those 4 days they had my vehicle, and now because I decided not to use their service, I will have to have a rental for another 1-2 days, if not more. They made no attempt to fix their mistake. Their mistake cost me money, needless to say, I will not return to their shop.

comments

Hi Chris,

After reading your review I am very concerned. I am the General manager and I was actually not here on Monday when you vehicle came in so I am not really sure what took place. But yesterday when we got the truck in I understood that there was front differential issues and I proceeded to look up labor time and based on Mitchell labor time to remove, overhaul & install a front differential on the Trailblazer is 11+ hours. So before we started I felt it was only fair to call you before we started so you would be aware. I greatly apologize for the misunderstanding. As I said I was not here on Monday nor was I aware of the actual labor time until I myself saw and inspected vehicle. I would like to speak with you in regards to this matter. Please give me a call at the office 865-688-4200
Julie Carter
General Manager
Transmission Corporation of America
865-688-4200

Transmission Corporation of America commented on 08/26/2016