Gretchen with Lady Dianne's Custom Window & Bed Treatments was very effective with her communication, from an exception to any inclusions, I wasn't in the dark about anything. When I initially reached out to Lady Dianne's Custom Window & Bed Treatments, I was ignorant to the whole process. She educated me on drapes and communicated with me and helped me look at things differently. I knew all the milestones within this entire process, from when she would be arriving, and when the installation team would be arriving. She kept me informed about every detail. My drapes look “awesome” and she will be coming back to do the window coverings for my kitchen. I have gotten many, many compliments on my new drapes, they are absolutely beautiful!