I had gotten a large window in my family room custom treated about 5 years ago from Lady Dianne's Custom Window and Bed Treatments and she did a great job. However, very recently one of the panels fell off and instead of trying to repair it myself I gave them a call to see what they could do. They were able to come out the next day and completed the repair in less than an hour. Best of all, they didn't charge me! Great customer service, from the original service date to this recent repair, I have been very happy with everything they have done. I would highly recommend their services to anyone.