We were technically tenants for only a short while, but the woman at the front desk was very helpful as we changed our minds on renting a unit.

Unfortunately, we needed a larger size and we found a cheaper price at a more convenient location.

She was very patient and knowledgeable because based on their service contract they did not issue refunds. We stressed the fact that we hadn't moved our stuff into a unit. In the end she was able to take care of the logistics and called us to let us know we could expect a refund.

The service experience with her was good because she was able to help us in that way.