Gave "ballpark" estimate over the phone and a little pitch about the quality of work and products. After getting other quotes they were in line, so I had them come over for real quote. Price was good and the other comparably priced contractor told me I would have to do coordination with TXU and the inspector. Arrow took care of everything and gave a better warranty. Quick and easy replacement of a panel that my homeowners insurance told me had to go or they wouldn't insure my house.