Great Service & Willing to Grow
We are a property management company and this is the first year we needed this type of service.
We had 4 incidents this past year and Summit handled all 4. These were the first we had ever used them and we were hoping for a company to do what they said they would. We have not been disappointed.
We had 4 severe water issues and one total loss fire event.
We have been very happy with their service and the only area that we felt needed improvement and they are making the change because they saw it as well. It has impressed us that they saw the need and took it upon themselves to make the adjustment.
Even without the tweak in their process I would rate them a 4.5 star overall.
The area that needed and has been fixed is having the same person that deals with the remediation will deal with the build back instead of how it was, where it got handed to another team.... Now they are keeping the same person to maintain the consistency and the knowledge on the job.
They have worked well for us and we will recommend their service to anyone!