The ward they used had some grease or black residue in it. Got on my carpet. Young man called his boss they bled wand. Put cleaner on carpet in hopes to get it out.
I called office and both Nicole and a lady manager acted like it was no big deal. Actually said this is what we do for a living. Said they were upgrading me to use better chemicals to get out stain they created. There is no upgrade I paid for a deep cleaning at 159.00
Some of stain is still there called this morning and they are supposed to come back out on Wednesday to see what they can do.
Although I have used your services multiple times and referred to family and friends I am on fence to do that anymore.
Very unfortunate because I am loyal to vendors that do a good job.

Dawn Collier