Business Description:
We are a family-owned local carpet and Tile cleaning business. We service the greater Sacramento area with customer satisfaction being our number one goal!
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Categories
carpet & upholstery cleaning
Eco Clean Carpet And Tile Care
4011 Alvis Ct #3, Rocklin, CA 95677, USA
(916) 905-3261

Service

Total Experience

Will Recommend

Daniel H.

Sacramento, CA

Eco Clean Carpet And Tile Care

Attitude Adjustment Required, But Good Result

I moved furniture out of the way prior to arrival so that we could clean the entire carpet since we had just completed a major renovation and there was dust everywhere. I asked the technician to start in one room which they were going to pass through anyway to get to the first room. They could then move on to the other end of the house and work back to do the other half of the first room. I was told "We don't do it that way. I'm going to start at the other end of the house. I'm not going to go back and forth..." I explained that I wasn't asking them to since they were passing through the room anyway. They were disagreeable, inflexible and somewhat disrespectful. I have made this same request previously for other reasons and was accommodated without hesitation.

The technician did a good job, but made cleaning the last room difficult since it is small and I had to try to move furniture while they were still working which would not have been the case if they had done as I asked. There was no reason not to do the work the way I requested. If another technician ever behaves this way again, I will simply send them away without doing the work. The refusal actually made the job more difficult and added a bit more time since they had to wait for me to move furniture around a small room.