Matt called to say he was running early and would that be ok. He was thorough in explaining what he would do and what I could expect from the cleaning. ( in worn traffic areas ) The carpet came out better than I had hope. Matt also explained when we could put furniture back, etc. ( you asked if he left shoe covers for us- no he did not- but that’s not a big deal. We have used Eco Clean a few times and will continue to do so.