Homefix Custom Remodeling Vienna

Business Description:

Homefix Custom Remodeling is a home remodeler specializing in high quality roofing, windows, doors, siding, insulation, quartz countertops, and accessible baths.

Categories

remodeling & major home repairs

Andrew's Review

Service

Total Experience

Will Recommend

Alexandria, VA

Homefix Custom Remodeling Vienna

Great Workmanship!

Homefix Custom Remodeling Vienna did three jobs for us. The first job was replacing our front door and adding a storm door. The job turned out perfectly. The guy that did it was on time and very professional. I even had my small son running around and he was very careful not to leave the door open. The second job they did for me was to replace our roof. They replaced it when we were out of town and were very good at calling to let us know when they were starting and called when they finished. My roof looks great. They recommended we replace the gutters, so we decided to make that the third job they did. They were going to start around the end of November, but they didn't. They did not return my phone calls or emails. When I finally made contact with them, they said they had problems with the company doing the financing. They made an appointment to get started and didn't show up and didn't call. They made another appointment with us and were three hours late. They were going to start the job in late November, it was finally completed in March. The first two jobs were great. I don't know what happened to them on the last job. I would be a little hesitant to recommend them and I'm not sure I will use them again.

comments

Andrew, while we are glad to hear that our team was able to provide a great experience for your door and roof installations, we are sorry to hear we did not provide the same level of customer service for your subsequent project. It is tough feedback to take, but we will use it to look at our processes and do better. We hope that when you are ready to do your next home project, you will give us the opportunity to show you that we listened, and we made improvements. When that time comes, or if you need anything in the meantime, please contact our Communications Manager Will Hess at 443 297 5104 or whess@homefixcr.com.

Homefix Custom Remodeling Vienna commented on 04/04/2019